We would like to welcome Tony Chen, Shanghai Xizi International Trading Company, Ltd, as our sales representative in Shanghai, China. Over the past several years Tony has been a good customer, and a good friend, to our Coastal Instruments, Dandong, China, operation. We welcome Tony to the Coastal family and we look forward to a long, prosperous relationship. Please contact Tony if you need mass flow controller service in the Shanghai area. Email: firstname.lastname@example.org Cell phone +86 18602110990.
It is with heavy hearts that we announce the death of Earl (Dusty) Autry on September 18, 2013. Dusty was one of the first employees at Coastal Instruments; he worked here for 28 years before he retired in 2008. Dusty became an icon in the mass flow controller industry based on his broad technical and application knowledge of mass flow controllers, his ability to troubleshoot application problems associated with the use of MFC’s, and the knack for tactfully handling even the most difficult customer issues. He seemed to be able to remember the name of every customer he ever talked to, their wife and kids name, what kind of MFC’s they had, and what sports team they followed. He could quote from memory the models, ranges, specifications, dimensions, and limitations of almost any model MFC ever made. He could tell you which brands and models could be directly interchanged with one another, and he made all of this look deceptively easy, and simple. Our thoughts and prayers go out to his family and friends.
We just wanted to remind everyone that Coastal Instruments has the capability to repair and calibrate the Horiba STEC Z-500 series devices. This capability includes the ability to replace failed parts such as PC boards, sensors, and valves, as well as make changes to the gas and range of the device including making changes to the original MG-xx configuration. Oh yeah, we know they told you this could not be done. Give us a chance, if we can’t do what you want, no charge! We also have a large inventory of the Z-500 series devices that can be configured to you specific needs and shipped to you within a week, or same day, if you REALLY need one.
And of course, we can still sell you replacements and service those other models of “obsolete” devices (Brooks, Tylan, Unit, Millipore, Celerity) that you have been told are no longer supported or available. Who makes all this stuff up anyway?
What else would you expect from Coastal Instruments, the Mass Flow Controller Specialists for going on 33 years now. Gee, time flies when you are having fun!
Our phone system is fully operational now. We apologize for any inconvenience to our customers while we corrected our problems.
We have been experiencing some problems with the rollover on our phone system in our North Carolina office over the last few days. If you are trying to call us during normal office hours and get no answer, please try again. We apologize for any inconvenience this may cause our customers and we appreciate your patience as we try to get this fixed as soon as possible.
We would like to thank everyone for taking the time to stop and visit with us at Semicon West this week. If you are an existing customer it was good to meet you face to face, if you are a potential customer rest assured we will follow up with you to determine how we can help with your mass flow controller service needs. If you are an old friend who just stopped by chat, it was good to see you again! Visit with us again next year at Semicon West 2014.
Wayne Church, Bob Murphy, Tim Williams, Wayne Fogle at Semicon West 2103
If you are attending Semicon West in San Francisco this week be sure to visit our Booth #1744. Bob Murphy, Tim Williams, Wayne Church, and Wayne Fogle will be manning our booth this year so stop by to say hello. I am sure Bob will have his regular stash of Smarties to share with you.
Our North Carolina and Arizona offices will be closed July 4 and 5. The Oregon office will be closed July 4 but open on July 5.
Effective July 5, 2013, Advanced Flow Systems (AFS) will no longer be an authorized sales agent for Coastal Instruments in the Republic of South Korea. Any sales inquiries from South Korea should be forwarded to our China sales office.
We have completed the move of the shipping department, the disassembly/cleaning area and the temporary break room. The Calibration low flow gas piping and vent system is complete and the low flow calibration stations have been relocated to the new room. The high flow piping and vent system should be completed by next week and the high flow and Metrology systems will be moved into their new location which will complete the construction of the production areas. We expect to start the remodel of the office, conference room, break room, and main entrance sometime in the third quarter.