All Coastal-US offices will be closed for the holidays December 23-27, 2013, and January 1, 2014. As always, if you need assistance during this time we will have emergency contact phone numbers available on the answering machines at each of US offices.
Merry Christmas and a Happy Holiday season from all of us at Coastal.
We decorated the Ural side car to ride in the local Christmas parade as our Coastal Instruments, Inc. float, but the weather was so bad we decided to skip the parade. Since we already had it decorated we hated to waste our effort, so Bob and Syd decided to just ride around town and have our own parade on Tuesday night. Here’s our ride in front of our company tree. We had fun without the parade.
Coastal Instruments, your Mass Flow Controller Specialists for the last 33 years, is proud to announce our capability to service the Horiba STEC Z-300 series devices. This includes the Z-300, Z-310, Z-312, and Z-314 models. In case you are wondering, the Z-300 is the same as the Z-500 series device but it is configured to operate with the LAM tool digital protocol. As usual, you have already been told that no else can service these, and as usual, you have been misinformed, again. If you have these and need service or replacement devices setup to your exact specifications, give us a call. 1-800-632-4357.
Today we are hosting a delegation from Sensirion in our North Carolina office, http://www.sensirion.com/. Sensirion is the leading manufacturer of high-quality sensors and sensor solutions for the measurement and control of humidity, gas and liquid flows. Founded in 1998 as a spin-off from the Swiss Federal Institute of Technology (ETH) Zurich, the company is based in Stäfa, near Zurich, Switzerland, and currently employs around 550 people in countries such as the USA, South Korea, Japan, China, Taiwan, and Germany. The headquarters in Switzerland is responsible for research, development, and production. Sensirion will be training us to service their newest line of digital flow control products. We are proud that Sensirion has chosen Coastal Instruments, Inc. to be an official service supplier for their flow products in the US and China.
We would like to welcome Tony Chen, Shanghai Xizi International Trading Company, Ltd, as our sales representative in Shanghai, China. Over the past several years Tony has been a good customer, and a good friend, to our Coastal Instruments, Dandong, China, operation. We welcome Tony to the Coastal family and we look forward to a long, prosperous relationship. Please contact Tony if you need mass flow controller service in the Shanghai area. Email: tony.chen@shxizi.com Cell phone +86 18602110990.
It is with heavy hearts that we announce the death of Earl (Dusty) Autry on September 18, 2013. Dusty was one of the first employees at Coastal Instruments; he worked here for 28 years before he retired in 2008. Dusty became an icon in the mass flow controller industry based on his broad technical and application knowledge of mass flow controllers, his ability to troubleshoot application problems associated with the use of MFC’s, and the knack for tactfully handling even the most difficult customer issues. He seemed to be able to remember the name of every customer he ever talked to, their wife and kids name, what kind of MFC’s they had, and what sports team they followed. He could quote from memory the models, ranges, specifications, dimensions, and limitations of almost any model MFC ever made. He could tell you which brands and models could be directly interchanged with one another, and he made all of this look deceptively easy, and simple. Our thoughts and prayers go out to his family and friends.
We just wanted to remind everyone that Coastal Instruments has the capability to repair and calibrate the Horiba STEC Z-500 series devices. This capability includes the ability to replace failed parts such as PC boards, sensors, and valves, as well as make changes to the gas and range of the device including making changes to the original MG-xx configuration. Oh yeah, we know they told you this could not be done. Give us a chance, if we can’t do what you want, no charge! We also have a large inventory of the Z-500 series devices that can be configured to you specific needs and shipped to you within a week, or same day, if you REALLY need one.
And of course, we can still sell you replacements and service those other models of “obsolete” devices (Brooks, Tylan, Unit, Millipore, Celerity) that you have been told are no longer supported or available. Who makes all this stuff up anyway?
What else would you expect from Coastal Instruments, the Mass Flow Controller Specialists for going on 33 years now. Gee, time flies when you are having fun!
Our phone system is fully operational now. We apologize for any inconvenience to our customers while we corrected our problems.